Privacy Policy

Accurate and up to Date Personal Data
Bells and Whistles Behaviour Ltd. must take reasonable steps to ensure that any personal data we hold is accurate and up to date. If any of your personal information changes, please let us know so we can keep you and us compliant.

Contact Details
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with Jenny Green via email (jenny@bellsandwhistlesbehaviour.co.uk)

How we collect your information
We collect your personal information when you first sign up as a client with us via our class booking forms.

Information that we collect on you
We do not collect any information from you other than that requested on our booking forms. We store your personal information as digital scans on a computer which is password protected and encrypted. All paper records are shredded once this data is inputted.

Use of your information
Bells and Whistles Behaviour Ltd. does not use your personal data for any marketing purposes to any other third parties.

How to control and delete cookies
Cookies are small text files that web servers give to browsers to store on users' machines. They enable the website to recognise requests as coming from the same browser and they can be essential for the operation of an application, but they can also be used to track user behaviour.

You can block or restrict the use of cookies through your browser settings. For more information on cookies, their use and how to block them, visit you may want to visit www.aboutcookies.org.

Managing cookies
In your web browser you can control which types of cookies you allow. You can turn cookies on or off using your browser's settings. You can also delete cookies and clear your browser's cache (history).

See the following links describing how to do this on some popular browsers:

Please see below for a list of cookies this website uses:

__utma Cookie (Google Analytics)
A persistent cookie - remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie and __utmc Cookie (Google Analytics)
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard 'grace period' in web analytics. Ominture and WebTrends among many others follow the same procedure.

__utmz Cookie (Google Analytics)
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie (Google Analytics)
Google __utmv Cookie lasts "forever". It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

You can use the "Do Not Track" option in your browser (if available) to prevent use of cookies by this website.

Direct Marketing
Where you have given consent or where we have justifiable reasons for doing so we will use your information to let you know about any updates to our business or any special events that we may be running that might be of interest to you. We may contact you to do so by email or phone. Please advise expressly via email if you do not want to receive this information from us.

Retention of your information
We will not retain your information for any longer than we think is necessary. The GDPR does not set out any specific minimum or maximum periods for keeping your personal data. It says we must keep data no longer than is necessary for the purpose we obtained it for. This protects you the individual by making sure irrelevant out of date information is deleted. We will only hold client data for as long as Bells and Whistles is retained in the capacity of training your dogs.

Disclosure of your information
Some information we collect about you will be inputted into our accounting spreadsheet and stored on a password protected and encrypted spreadsheet and computer. Your information is never shared with third parties. We share your information internally with employees, the only information shared with employees is phone number, address and email address details as required..

Your rights
Under Data Protection Law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights please contact Jenny Green using the email address jenny@bellsandwhistlesbehaviour.co.uk. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this policy. Your individual rights can be viewed here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

Any changes to our privacy policy
This policy will be available on our website and will be updated as necessary, should any updates be made they will be emailed to you.

Puppy School

Dog Training

Dog Behaviour

Agility

Reactive Dogs

Cat Behaviour

Paddock Hire

Events

What our clients say…

 Jenny's dog training classes were excellent. Her clear and calm approach worked well with our excitable puppy 

Claire Pettit

 Jenny came to meet our puppy Milo as he was scared of other dogs and displaying signs of separation anxiety.  Jenny spent an hour with us, and gave us some tips of how to help Milo work things out.  Namely, introduced tasty treats, of cheese and chicken/ ham pieces, playing "find it", and distracting him when other dogs are approaching, and so on. We followed Jenny's advice to the letter, and he is now doing brilliantly! He looks at other dogs, and greets appropriately, then looks to me for a treat, knowing he has done well! 

Gemma & Lucy Vinall with Milo

 A fun learning experience for my puppy, he has turned into a very well-mannered dog thanks to the help of the puppy classes 

Emily Pearce

 Jenny is very good. Has been much help to me and Rio 

June Goff

 Jenny has been great training Jack & Jill, from day one I have seen improvements and they are a joy to live with; I have never had such well trained dogs. Jenny has been really patient and has helped me find ways to train the puppies around my commitments, even taking them for intensive training when I have been busy studying. Two puppies at once may not have been the best idea, but Jenny has helped me make it work and I wouldn't trade them for the world 

Annette Garman

 Thank you for the help you have given me with the training of Otto. I hope that your business goes from strength to strength as you are an excellent teacher. 

Sophie Hearnden

 Thank you so much for coming today. We are really impressed with your ideas and we can see Bella is already responding. 

Jane Green

 Jenny's improver classes were fantastic for my lively rescue dog, Sam. Her patience and understanding with both of us, and innovative approaches to his behavioural issues have been invaluable. Sam is now a much calmer, happier dog who adores Jenny! 

Jenny Newson

 Very good introduction to obedience for Emerson, but excellent learning for us on how to teach him. 

Ashley

 Jenny has been an invaluable part of our lives since we bought our first ever puppy. The puppy and improver classes gave us the skills needed to help develop our puppy into a wonderfully rounded, sociable and fun dog to be with. Jenny's knowledge, patience and calm nature is so reassuring for us and we look forward to her classes every week as our one year old grows from strength to strength in her training - not to mention how much fun our lively dog has in her classes, she simply adores Jenny! We also use Jenny's dog sitting and walking services, which is an amazing resource to be able to call upon. Jenny is 100% trustworthy, reliable and caring - a combination that is as valuable as gold dust. Suffice to say we feel sorry for people that don't have Jenny in their lives. 

Louise & Chris Full with Bella

Contact us

 
 07703 020344

Due to the nature of our work, our office hours can be erratic, please email in the first instance. If your enquiry is urgent, please text and we will do our best to respond within reasonable working hours.

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